Seated Acupressure Massage | Sound Healing

At Phillipa Spivey Therapies, we respect your privacy and are committed to protecting the personal data that we obtain.

This privacy policy explains how we will process the data relating to you that you provide or when you visit our website www.phillipaspiveytherapies.com

The Website is operated by us at Phillipa Spivey Therapies, where we decide the purpose or means for the processing of the personal data that you provide via our consultation forms or website, we are the “data controller”. As data controller, we will comply with all applicable data protection laws.

This policy explains the following:

• what information we may collect about you
• how we will use information we collect about you
• whether we will disclose your details to anyone else
• your choices and rights regarding the personal information you provide to us

What information do we collect and how is it used?

If you have a treatment with Phillipa Spivey Therapies, you will be asked for the following;

• Name
• Medical History
• Signature

If you send an email enquiry via our website, you will be asked for the following;

• Name
• Email address 

By interacting with us on social media platforms by way of “liking”, “following”, commenting, “retweeting” or “sharing”, you understand that you are consenting for our interaction with you. 

How do we use this information?

We use website analytics to evaluate and improve our Website and to offer the best, most accessible service possible to all of our customers. For example, we utilize third party data analytics service providers (such as Google Analytics) to improve our visibility and to monitor website browser behavior and navigation across the Website.

These third party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies.

When you visit our Website, our service providers may collect the following data, which will almost always be anonymized and aggregated before reporting back to us:

• number of visitors to our Website
• pages visited while at the Website and time spent per page
• page interaction information, such as scrolling, clicks and browsing methods
• page response times and any download errors
• other technical information relating to end user device, such as IP address or browser plug-in

How do we use your data and on what basis?

Providing products and services

• entering into an agreement with you to provide our services and in the provision of those services.

Customer services and enquiries

• replying to your enquiries or responding to concerns or complaints
• providing you with information about the services we offer.

If you contact us to make an enquiry or to raise a concern about our website or any aspect of our online services, we aim to respond to you as promptly as possible and we do so on the basis that we have a legitimate interest in replying to you.

Website analytics

Our website uses Google analytics to understand how visitors use our Website and to compile statistical reports regarding that activity (for example, your IP address is used to approximate the country from which you access our Website, and we aggregate this information together so we know that, for example, most of the visitors to our Website come from England). this processing is crucial to the running of our business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our website and providing a better service and source of information to visitors.

This information is not used to develop a personal profile of you.

Do we share your information with anyone else?

No, all the information gathered about you will never be shared with anyone and is only used by Phillipa Spivey Therapies.

Your choices and rights in relation to personal data which we process relating to you

You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest:

• to ask for a copy of data we are processing about you and have inaccuracies corrected;
• to ask us to restrict, stop processing, or to delete your personal data;
• to request a machine readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and

To make a request in relation to any of the aforementioned rights, please email us at phillipaspiveytherapies@gmail.com

If you are unhappy with the way that we are processing your personal data, please let us know. The best way to bring this to our attention is by emailing us at phillipaspiveytherapies@gmail.com

Children

We do not knowingly use the Website to solicit data from or market to children under the age of 13.

If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at phillipaspiveytherapies@gmail.com

Security

We will take commercially reasonable, appropriate technical and organizational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Website and services, taking into account the likelihood and severity those risks might pose to the rights and freedoms of our customers and other individuals who might be impacted.

In particular, we will take precautions to protect against the accidental or unlawful destruction, loss, or alteration, and unauthorized disclosure of or access to the personal data transmitted, stored or otherwise processed by us.

Please be aware that, while we make the security of our Website and your personal information a high priority and we devote considerable time and resources to implementing and maintaining robust information technology security, no security system can prevent all security breaches. By choosing to share your personal information with us, you accept the aforesaid and provide your information at your own risk.

Retention

In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data.

Where we obtain your personal data in relation to the use or purchase of our services, including VAT or invoicing information, we are obligated by law to keep this for a minimum of six years.

Where you engage in online discussions through the website, email or phone, this content will be kept indefinitely, to have this communication erased please contact phillipaspiveytherapies@gmail.com

Changes to our privacy policy

Please note that we may update this privacy policy from time to time. Any changes that we make to this policy in the future will be posted on this webpage and, where appropriate, notified to you by email. Please check back frequently to see any updates and changes to this privacy policy.

If you have any questions or comments about this privacy policy, please let us know by emailing phillipaspiveytherapies@gmail.com Please note that we may update this policy from time to time.

Contact

Questions, comments and requests in relation to this privacy policy are welcome and should be addressed to phillipaspiveytherapies@gmail.com